VuGen 9.1 or 9.5 Crashing? Try this…

I saw this on the LinkedIn.com discussion boards today. Someone was asking about troubleshooting Vugen 9.1 and 9.5 crashing when performing operations. Michael Weinstock of COLES IT in Melbourne, Australia responded:

If this is the same issue (and I suspect that is highly probable):

The root cause of this problem was identified as VUGEN referencing an incorrect version of ss32x25.ocx.

Our issue was addressed by a manual reregistration of this file as follows:

regsvr32 "c:\\windowssystem32ss32x25.ocx"

Do a search on affected system(s) for this file… I suspect you will find multiple versions and the wrong version being referenced by VUGEN.
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Worth a shot!
Thanks to Michael for the tip.
Scott

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Scott Moore

About Scott Moore (153 articles)

With over 20 years of IT experience with various platforms and technologies, Scott has tested some of the largest applications and infrastructures in the world. He is a Certified Instructor and Certified Product Consultant in HP’s LoadRunner and Performance Center products. He currently holds HP certifications for ASE, ASC, and CI. A thought leader in the APM space, he speaks regularly at IT conferences and events