VuGen 9.1 or 9.5 Crashing? Try this…

I saw this on the LinkedIn.com discussion boards today. Someone was asking about troubleshooting Vugen 9.1 and 9.5 crashing when performing operations. Michael Weinstock of COLES IT in Melbourne, Australia responded:

If this is the same issue (and I suspect that is highly probable):

The root cause of this problem was identified as VUGEN referencing an incorrect version of ss32x25.ocx.

Our issue was addressed by a manual reregistration of this file as follows:

regsvr32 "c:\\windowssystem32ss32x25.ocx"

Do a search on affected system(s) for this file… I suspect you will find multiple versions and the wrong version being referenced by VUGEN.
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Worth a shot!
Thanks to Michael for the tip.
Scott